Contact
CyberMatrix
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Sales:
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sales
related
questions |
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Support:
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product
problems, questions or feature requests |
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Feedback:
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complaints,
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Webmaster:
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broken
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E-mail
Support is Free
All
support by e-mail of all trial and purchased software is free of
charge. There is no guarantee of email
support for any CyberMatrix free software (freeware).
In your mail
please specify:
- Which operating system you are using, i.e.
Windows XP, Vista, 7 etc.
- Software name and version/build
(see the Help | About screen) .
- Description of the problem
(include complete details on how we can reproduce the problem).
The response time of e-mail support varies by the
seriousness of the issue. Very serious issues are usually responded to
within minutes. Non-serious issues can take up to two business days for
responses.
Phone
Support
Call
(250) 503-1009
for
phone support. To avoid long distance
charges you may also call
toll free in the U.S. and
Canada for phone support
at:
1-888-664-0383.
Our office hours
are Monday to Friday, 8 AM to 5 PM PST. We do not provide free phone support for any of our freeware products.
24 Hour
Paid Emergency Support
You
may call (250)306-4642
for emergency calls 24 hours a day, 7 days a week. Each emergency
support
incident is subject to a $25 (US) charge. Emergency phone support may
be paid for by any major credit card
(Visa, Mastercard, Discover or American Express), Purchase Order or
prepaid by check or money order.
Remote
Support
We can help you with tricky problems by using the free
Teamviewer software to
temporarily take control of your machine. To start, download and install
the Teamviewer server as detailed here:
click here. Phone or email in your ID and password so we can access your PC and help with the problem.
Feature
Requests
We
warmly welcome all your requests for new features in our products. All
requests will be put on a ToDo list. If you need a new feature added in
a
hurry you can pay to have it built. Contact us for a quote.
Mailing address:
3104-30th Ave
Suite #224
Vernon, B.C. V1T 9M9
Phone:
(250)503-1009
Toll Free: 1-888-664-0383
Toll Free
Fax: 1-866-425-2670
**
Important Note **
- Sometimes due to Internet disruptions or problem spam filters, we may
not receive your e-mail or you may not receive our e-mail
response. If you
have not received a response within 2 business days, call our
support
line.
