problems, questions or feature requests
comments and suggestions
Support is Free
support by e-mail of all trial and purchased software is free of
charge. There is no guarantee of email
support for any CyberMatrix free software (freeware).
In your mail
- Which operating system you are using, i.e.
Windows XP, Vista, 7 etc.
- Software name and version/build
(see the Help | About screen) .
- Description of the problem
(include complete details on how we can reproduce the problem).
The response time of e-mail support varies by the
seriousness of the issue. Very serious issues are usually responded to
within minutes. Non-serious issues can take up to two business days for
Call (250) 503-1009
for phone support
. To avoid long distance
charges you may also call toll free
in the U.S. and
Canada for phone support
Our office hours
are Monday to Friday, 8 AM to 5 PM PST. We do not provide free phone support for any of our freeware products.
Paid Emergency Support
may call (250)306-4642
for emergency calls 24 hours a day, 7 days a week. Each emergency
incident is subject to a $25 (US) charge. Emergency phone support may
be paid for by any major credit card
(Visa, Mastercard, Discover or American Express), Purchase Order or
prepaid by check or money order.
We can help you with tricky problems by using the free Teamviewer
temporarily take control of your machine. To start, download and install
the Teamviewer server as detailed here: click here
. Phone or email in your ID and password so we can access your PC and help with the problem.
warmly welcome all your requests for new features in our products. All
requests will be put on a ToDo list. If you need a new feature added in
hurry you can pay to have it built. Contact us for a quote.
Vernon, B.C. V1T 9M9
Toll Free: 1-888-664-0383
Important Note **
- Sometimes due to Internet disruptions or problem spam filters, we may
not receive your e-mail or you may not receive our e-mail
response. If you
have not received a response within 2 business days, call our