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CyberMatrix
Software F.A.Q.
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Q.
I have Windows Vista on my computer. When I try to access the hlp for
your software why does it not work?
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A.
The Windows Help program (WinHlp32.exe) is no longer included with
Windows Vista. To view .hlp files on your Windows Vista computer,
you'll need to download the WinHelp viewer from Microsoft at
http://www.microsoft.com/downloads/details.aspx?familyid=6ebcfad9-d3f5-4365-8070-334cd175d4bb&displaylang=en
Your
PC will need to pass the "Windows Genuine Advantage"
validation.
The size of the download is a bit over 600 KB. It works on
both
32-bit and 64-bit Vista.
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Q.
Is it possible to do a silent install of your software?
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A. Yes like this: Setup.exe /SP- /silent /noicons "/dir=c:\Program Files\My Program"
Just change Setup.exe to the name of the setup file you want to install and My Program to the folder you want the software installed to.
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Q.
Is your software affected by the upcoming
daylights savings change?
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A.
All our software is completely unaffected by daylight saving time since
we rely only on the system clock for any times. As long as your system
has the correct time our software will show that correct time as well.
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Q.
We
really like your software but desperately need a
feature added. Can you add it right now?
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A.
All customer feature requests are put on a ToDo list but we can't
guarantee with certainty when or if the feature will ever be added. If
you need a new feature immediately you can pay to have it added. We
charge out at $75 US per hour. Contact us for a quote
including as much detail as possible about how you want the software
changed.
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Q.
We really like your software but would like to talk to some of your
customers. Can you refer us to some of your customers in our area?
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A.
Due to privacy concerns we never give out customer information. You can
look on the software's testimonial page for actual customer
testimonials. We also have fully functional trial editions of our
software you can try out to see how you like it before ordering.
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Q.
I
tried to customize one of your reports. Now the
report no longer works. How can I restore the original report?
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A.
You can just delete the bad report and reinstall the software to
restore the original.
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Q.
Why do
I see the error "There is no default printer
selected" when I try to print on Windows NT4?
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A1.
Your administrator may have set restrictions so that you can't access
the 'Control panel - Printers' window.
A2.
You may be using a login script to
get the list of printers from the server upon workstation startup. If
the printer in the device list is capitalized differently than the
printer's device name you will see this error.
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Q.
I have
downloaded and installed your trial demo. Now
I want to purchase. Will the purchased version overwrite my data?
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A.
No. Our business software was designed to leave existing data intact
when upgrading the software. However, as a precaution you should always
backup your data prior to upgrading.
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Q.
I
purchased Program X version 2.00. I notice now that
version 2.10 is out. If I upgrade will I lose the data I have been
working with?
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A.
No, the setup software leaves your existing data alone. Just install
the new version into the same folder as the old version and your old
data will remain intact.
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Q.
I
purchased Program X version 1.00 several years ago. I got a new machine
and tried to reinstall using the download directions I got when I
purchased the software. Hoever the link no longer works. What am I
doing wrong?
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A.
We don't maintain downloads for old versions on the web site. Existing
customers can upgrade to the latest version at a 50% discount though.
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Q.
What
is the timeframe for a return email to help get
an issue resolved if one arises?
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A.
It depends on the severity. Urgent issues get a response almost
immediately during business hours. Non-urgent issues should get a
response within two business days.
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Q.
I downloaded the trial version of program X using IE 6.0 under Windows XP but
when I tried to run the software I received a message that the setup
files were corrupt and to obtain another copy of the software. What am
I doing wrong?
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A.
This is most likely a bug in Internet Explorer. Try downloading the
file instead of trying to run it. Save the file to a folder like My
Documents not your desktop. You might also consider using a superior
web browser like Firefox which does not have this bug. We can always
email you the file if need be.
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Q.
I
tried to download the trial version of program X
but it said it was not a valid archive. What am I doing wrong?
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A.
Nothing. Large Zip or Exe archives sometimes become corrupted during
the download process. In the meantime try to download files from one of
the mirror site links. If these links turn up empty it is probably
because a new version has been released. If you can't wait, send an
e-mail and a demo copy can be e-mailed to you as an attachment.
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Q.
I
tried to download the trial version of program X
using IE 6.0 under Windows XP but the file had CRC errors and would not
extract. Why
is this?
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A.
This may be an issue with your firewall or DSL modem. Try going into
the Internet Explorer menu item "Tools > Internet Options
>
Advanced" and switching OFF the option under Browsing which tells IE to
"Use Passive FTP (for firewall and DSL modem compatibility"
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Q.
I
tried your X program and like it. Do you have a
version that does Z or runs on Y?
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A.
All CyberMatrix software is listed at the main web site. If you don't
see it we don't carry it. If you have a feature request for a
particular program by all means send an e-mail.
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Q.
When I press F1 in the Report Designer no help file comes up. Why is
that?
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A.
You may need to re-register hhctrl.ocx by executing the following
commands:
regsvr32 /u /s itss.dll
regsvr32
/u /s itircl.dll
regsvr32 /u /s hhctrl.ocx
regsvr32
itss.dll
regsvr32 itircl.dll
regsvr32 hhctrl.ocx
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Q.
I
downloaded Program X and now my anti-virus software
says the file is infected with a virus. When are you going to address
this?
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A.
No CyberMatrix software has ever been verified to contain a virus. Most
likely you are seeing a false detection. If this happens send us an
e-mail detailing the anti-virus software you use, the program claimed
to contain a virus, it's version and where you obtained (downloaded)
it.
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