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CyberMatrix Software Licensing F.A.Q.
Q. I notice you offer a 10 seat license for your software. What do you mean by a seat?
A1. A seat means one machine that is used to access the software. If you have 10 machines that will access the software (even if the software is installed on the server) you will need a 10 seat license.
A2. For our Web software we basically use what is called concurrent licensing. For concurrent licensing you just have to determine the maximum number of people that will be using the software at one time. That is the number of licenses you need.
A2. For our Web software we basically use what is called concurrent licensing. For concurrent licensing you just have to determine the maximum number of people that will be using the software at one time. That is the number of licenses you need.
Q. Are your license fees annual fees?
A. Our license fees are one-time fess for the current version. When we release a major new version you have the option of upgrading at a 50% discount.
Q. We want to buy your software. We will have one person making changes to the data and eight people that will only be viewing the data. Do I need a single seat license or a 9 seat license?
A. Since 9 people will have access to the software you will need a 9 seat license.
Q. What is the difference between your trial edition and the full edition?
A. The only difference between our time-limited software and the full editions is that the time-limited software stops working after a certain number of days.
Q. What is a site license?
A. A site license allows the unlimited use of the software on any number of machines in up to 10 different sites (or buildings/locations) of a company.
Q. I purchased your program Z. When I try to download the full software it asks for the login/password. When I enter it why won't it accept it?
A. You must enter the login and password exactly as shown. Don't paste any extra spaces and make sure the case of the letters is the same.
Q. I have already purchased version 1.1 of your program Z. If I download version 1.2 do I have to purchase the program again?
A. No. CyberMatrix has a policy of providing all minor version changes free of charge to existing customers.
Q. I purchased version 1.0 of program X 4 months ago. I notice you now have version 2.0 available. Do I have to pay the full price again.
A. No. CyberMatrix has a policy of providing major version changes free of charge to existing customers if the program has been purchased within the last six months of the date that the new version was released. If you have purchased the program more than six months ago the new version will be available for upgrade, usually at a 50% discount.
Q. We had a hard drive crash. I re-installed the software. Now we are getting a message saying we have exceeded our licensing. How do I correct this?
A. You need to import the license key as explained in the download instructions. The download instructions were emailed to you after your purchased or upgraded the software.
Q. I just updated our software to a new minor version. Why does the software now say it is an evaluation copy?
A. You must install the full software not the trial software. The full software download link was emailed to you after you purchased or upgraded the software.
Q. We had a hard drive crash. I re-installed the software. Now we are getting a message saying we have exceeded our licensing. The registration key has been imported as explained in the registration instructions. How do I get rid of this message?
A. Check the Users table for ghost users. Ghost users are those users who are listed as still using the program even they no longer are. If there are any ghost users, delete those records.