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CyberMatrix
Software Licensing F.A.Q.
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Q.
I
notice you offer a 10 seat license for your
software. What do you mean by a seat?
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A1.
A seat means one machine that is used to access the software. If you
have 10 machines that will access the software (even if everything is
installed on the server) you will need a 10 seat license.
A2.
For our Web software we basically use what is called concurrent
licensing. That means you just have to determine the maximum
simultaneous users or number of people that will be using the software
at one time. That is
the number of licenses you need.
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Q.
Are your license fees annual fees?
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A. Our license
fees are one-time fess for the current version. When we release a major
new version you have the option of upgrading at a 50% discount.
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Q.
We
want to buy your software. We will have one person
making changes to the data and eight people that will only be viewing
the
data. Do I need a single seat license or a 9 seat license?
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A.
Since 9 people will have access to the software you will need a 9
seat license.
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Q.
What
is the difference between your trial editions
and the full edition?
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A.
The only difference between our time-limited software and the full
editions is that the time-limited software stops working after a
certain number of days.
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Q.
What is a site license?
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A.
A site license allows the unlimited use of the software on any number
of machines is up to 10 different sites (or buildings/locations) of a
company.
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Q.
I have
already purchased version 1.1 of your program
Z. If I download version 1.2 do I have to purchase the program again?
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A.
No. CyberMatrix has a policy of providing all minor version changes
free of charge to existing customers.
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Q.
I
purchased version 1.0 of program X 4 months ago. I
notice you now have version 2.0 available. Do I have to pay the full
price again.
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A.
No. CyberMatrix has a policy of providing major version changes free of
charge to existing customers if the program has been purchased within
the last six months of the date that the new version was released. If
you have purchased the program more than six months ago the program
will be available for upgrade, usually at a 50%
discount.
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Q.
We had a hard drive crash. I re-installed the software. Now we
are
getting a message saying we have exceeded our licensing. How do I
correct this?
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A. You need to
import the license key explained in the download instructions. The
download instruction were emailed to you after your purchased or
upgraded the software.
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Q.
We had a hard drive crash. I re-installed the software. Now we
are
getting a message saying we have exceeded our licensing. The
registration key has been copied to the program's folder as explained
in the registration instructions. How do I get rid of this message?
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A. Check the
Users table for ghost users. Ghost users are those users who are listed
as still using the program even they no longer are. If there are
any ghost users, delete those
records.
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