Frequently
Asked Questions (F.A.Q.)
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New
users to computers and the Internet F.A.Q.
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Q.
What
is Try Before You Buy or Trialware software?
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A.
Trialware is software which you can try out or demo first. If you
decide you like the software you can then purchase it. When you
purchase the program you will either be sent a separate fully
functional program and/or you will be sent a registration key file or
code with instructions on how to apply the key to your program.
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Q.
I
already have program X installed but I downloaded a
new version. Should I install to the same location as the older version?
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A.
The proper way to upgrade to a new version is to backup any important
Program X data files first, uninstall Program X and then install the
new version of Program X in the same folder. However, many people
simply reinstall right over the old version to save time. Make sure
Program X is not running when you do this though.
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Q.
How do
I uninstall program X?
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A.
Click the Start button to bring up the Start Menu. Then choose Settings
and then Control Panel. Double click on the Add/Remove Programs icon.
Select the program you wish to remove and then click the Add/Remove
button. According to Windows development guidelines, no data files
created by the user are to be automatically deleted during the
uninstall. Therefore there may be a few "crumbs" (files) left in the
program directory. So if you uninstalled Program X, the folder
C:\Program Files\Program X may contain a few data files. You will have
to delete these manually.
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Q.
I
downloaded one of your programs called program.zip
how can I run it?
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A.
Files ending in .zip are compressed files. To open these files you need
an unzip program such as WinZip.
You can find WinZip
here: http://www.winzip.com/.
Once
you have installed an unzip program like WinZip,
when
you double-click on a .zip file you will see the contents of the zipped
file. Then you can unzip the contents of the zipped file to a temporary
file location such as C:\Temp.
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Q.
OK I
figured out how to unzip the file but how do I
install the program.
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A.
To install the program double-click on the installer file, usually
called SETUP.EXE or INSTALL.EXE. This will start the installation
process.
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Q.
What
is the "system tray"?
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A.
The Windows system tray is the area to the right or the Windows task
bar. Certain programs, including Project Clock and Clipboard Magic, will
have small icons here.
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