| F.A.Q.
for Meeting Manager - Meeting Scheduler |
|
Q. I upgraded from a previous version of
Meeting Manager. Why is it not showing my old data?
|
|
A.
Version 8 of Meeting Manager requires massive changes to the database.
Probably
you did not upgrade your data as detailed in the installation
insctructions. These instructions will be seen during installation. You
can also read them by opening the file called readme.rtf.
|
| Q. Why do we now get the
message: " Your schedule end date is earlier than today" whenever we try to add a new booking? |
| A.
Check the Schedule
end date setting in the Date/Time tab of your configuration screen. It is
probably earlier than today. Unset the Default end Date option and then set the Schedule
end date setting to a date in the future like five
years from now. |
| Q. Can
the schedule
screens be printed? |
| A.
Yes, just choose View | Schedule Report from the main menu. |
| Q. Is
there a way we
can have certain users only able to view not edit or add meeting? |
| A.
Yes, just enable security and set the "Login To Book" option. This
effectively gives view only rights to most users. |
| Q.
Why doesn't auto-fill work? Whenever I try to type in a client name
when adding an appointment it won't let me as it tries to fill it in
with an old client. |
| A.
The auto-fill
is working just as it was intended to. You can press the Delete key to
remove the auto-filled text you don't
need. |
| Q. I
entered all of our meeting rooms in the Resources table using the Data
Manager. Then in the Equipment Bookings table I entered all of our
individual euipments (i.e. sound systems, projectors, TVs, etc.). But
when I click on box next to the euipment field, I get no list. Is there
something that I need to do for that to show up? |
| A.
All Equipment should be entered in the Resources table not the
Equipment Bookings table and must be assigned to the Equipment category. |
| Q. Can we
use the data from the Standard edition with the Web or Client/Server
edition? |
A.
Yes you can either export to CSV and import on the other system or just
copy the files over. To use the data from Meeting Manager Standard
perform these steps:
1. Make a backup of your existing old data
2. Copy all the files from your old data
folder over to the new data folder on your server |
| Q. How do
I input Attendees so I can use the pull-down list to select them when I
go to add a booking? |
| A.
You must populate the Contacts table in the Data Manager. |
| Q. When
we change the name of a resource why are all the current bookings
deleted? For
example, if Room 42 is renamed to Room 40 all the bookings we made
before hand will deleted. |
| A.
The bookings aren't deleted, they are still booked to the old room
name. See the Data Manager. If you want to change resource names you'll
also have to change the resource name for all the bookings in the
Bookings table. |
| Q. Why
is
it that when we want to see if there is anything at all booked for a
range of time, the Any Resource feature doesn't work, i.e., nothing
shows up. |
| A.
The Any Resource feature is a way to search for available resources, it
has nothing to do with the schedule display. |
| Q. I
enabled security and now we are always asked for a password. Is there
some kind of default password? |
| A.
The default password for all security levels is "magic". To ensure you
have a secure system change the passwords immediately. Write down the
new passwords and store them in a secure location such as the company
safe. |
| Q. How do
we setup Meeting Manager to use the e-mail capabilities? We use
Outlook for email. I notice that on the General tab of the Meeting
Manager configuration screen, the SMTP Mail Host is named "mail". |
| A.
Here's how to find the SMTP server using Outlook Express 5. From the
Outlook Express menu choose Tools | Accounts. Select the mail tab.
Click the Properties button. Click the Servers button. Use in Meeting
Manager whatever is in the SMTP box. |
| Q. How
can I change the name in the bookings Booked By field? |
A1.
You can change this field using the Data Manager screen. In Data
Manager choose the Bookings radio button on the left. In the grid on
the right navigate down to the record you want to change, tap the Tab
key until you get to the LoginID field. Click once to get into edit
mode. Make your changes and click on another record to save the changes
to that record.
A2.
If you have v4 and are logged in as Administrator you can change the
Booked By field from the Edit Booking screen.
A3. Your machine login is used for the Booked By field. To change the default value you would
need to change your machine login. |
| Q. How
can I make Meeting Manager run faster? |
A.
You can try the following:
1. Upgrade to v8 which uses a more efficient database engine.
2. Install the program on every user's machine and point to only the
data on a shared network location instead of merely pointing to a
network install.
3. Frequently archive old bookings using the Data Manager.
4. Set a default end date to a closer date, for example
2011/01/01.
5.
If you use the Auto Refresh feature, set it higher e.g. 300 (5
minutes).
6. Turn off
anti-virus software, or configure it to NOT scan *.EDB* files (.DAT, .IDX, .BLB files on older versions)
(or simply your database folder).
See also: Database/Multi-user
Software F.A.Q. |
| Q. I notice that the Notes field
maintains all
previous entries. Is there a way to clear this on a desktop or in
general (i.e. all clients)?
|
| A.
Notes entries in the Notes
pull-down list are stored in a file called Notes.txt in the user
Application Data\CyberMatrix\MeetingManager folder. E.g. C:\Documents
and Settings\Administrator\Application
Data\CyberMatrix\MeetingManager. |
| Meeting
Manager Client/Server F.A.Q. |
| Q. I
install the Client/Server edition of Meeting Manager. But when I run
the client I get an 10061 error. What is wrong? |
| A.
What this means is the client cannot connect to the server application.
Ensure that the Meeting Manager Server application is running on a
machine on your network and that the IP Address for that machine has
been entered and saved in the server configuration screen. Finally make
sure that the CMMan.Ini containing this IP Address has been copied down
to each of the client installs. |
| Q.
When
I
attempt to install the workstation software, it comes back with a
message that it cannot find the server and comes back with a local host
address. What am I doing wrong? |
| A.
You need to copy over the server's CMMan.ini file as well. This is how
the client know what the server's IP address is. |
| Meeting
Manager Web V7 F.A.Q. |
| Q. Why
does IIS attempt to download the CMMWeb.exe file when I put
http://localhost/CMMWeb.exe into my browser? |
A.
You must give execute permissions to the CGI web folder (for IIS this
is the scripts folder). Settings should be:
Read = yes
Execute Permissions = Scripts and Executables |
| Q. The
icon for the "submit" button doesn't work - instead of a picture we get
the "red X". |
| A.
Either you don't have web read permissions set for the MMFiles folder
or you are missing the submit.gif file. |
Q. I
just
installed Meeting Manager Web edition onto my NT 4.0 Workstation
running PWS. Why am I getting the following error upon visiting
"http://localhost/scripts/CMMWeb.exe":
Unhandled Exception: DBISAM Engine Error # 11013 Access denied to table
'D:\Inetpub\scripts\Data\archive.DAT' |
| A.
You must give NTFS R/W access rights for the INET_USER. |
| Q. When I
try to launch Meeting Manager Web from my browser in Windows XP, I see
the browser waiting, and in Task-monitor the program runs without
consuming CPU. If I cancel it after some minutes the message is "CGI
application with incomplete header set". How do I fix this? |
| A.
Set permissions to the folder where the app is running. Add user
IUSR_MACHINE read/write/modify (or full control), or on a test machine
simply set EVERYONE to full control. To do that simply right click on
the folder (ex. c:\inetpub\wwwroot\myappfolder), properties, protection. |
| Q. We
tested Meeting Manager Web using Microsoft's IIS web server. The first
day it worked fine. The next day, we started getting CGI Timeout
errors. Why is this happening? |
| A.
IIS is not configured properly. |
| Q. Since
the web based edition can't have multiple sites, how is it possible to
have two singular sites running on the PC for the web based edition. |
A.
One way of doing it would be to have two different web servers running.
One for cars and one for bookings.
You could also create a separate install in a subfolder of your web
servers script folder. i.e. if your web server is running in
scripts\create scripts\cars and install a second copy of Meeting
Manager web in there. Then in the browser just include the cars folder
to access that data:
http://127.0.0.1/cgi-bin/cars/CMMWeb.exe |
Q.
When i
run Meeting Manager Web on a Win 2003 Server with IIS6 it always throws
the following message:
CGI Error
The specified CGI application misbehaved by not returning a complete
set of HTTP headers. How can I solve this? |
| A.
Every single exe must be specifically given permission to run in IIS 6.
Enabling executables in the web properties for the site is NOT enough.
You have to add the specific exe to the Web Applications section. |
