Frequently Asked Questions About Project Clock

Project Clock is an easy to use project time tracking software program. Project Clock is useful for engineers, consultants, lawyers, contractors, project managers or anyone else who must accurately record time billed to different projects or tasks.

If you have a technical question that has not been answered here, please email us and we will get back to you as soon as possible.


F.A.Q. for Project Clock - Time Tracking Software

Q. I upgraded from a previous version of Project Clock. Why is it not showing my old data?

A. Version 10 of Project Clock requires massive changes to the database. Probably you did not upgrade your data as detailed in the installation instructions. These instructions will be seen during installation. You can also read them by opening the file called readme.rtf.

Q. I am using Project Clock Pro. I punched in and now I cannot select another project. Why is this?

A. After you have punched in you cannot select a different project unless you set the Simultaneous Billing option.

Q. I am using Project Clock Pro. Everything was working fine until I added a record to the UserProjects table. Now there are no projects showing up in the pull-down lists. What happened?

A. As soon as there is even one record in the UserProjects table, users can only access projects that have been assigned to them in this table. If no projects have been assigned to them they will not see any projects. To get your projects back either delete all records from the UserProjects table or add records to setup all users for the projects they require.

Q. I am using Project Clock Pro. Suddenly I can no longer access all the clients I had entered. There are there in the Data Manager but not in the pull-down lists. What happened?

A. As soon as there is even one record in the UserClients table, users can only access clients that have been assigned to them in this table. If no clients have been assigned to a user this user will not see any. To get your clients back either delete all records from the UserClients table or add records to setup all users for the clients they require.

Q. I have entered tasks so why are there are no Tasks in the Task pull-down list?

A. Probably you either assigned Tasks to Projects in the Tasks table or you entered records in the UsersTasks table. As soon as there is even one record in the UserTasks table, users can only access tasks that have been assigned to them in this table. If no tasks have been assigned to them they will not see any tasks. To get your tasks back either: 1) remove all project assignments to your tasks or assign all tasks to only the projects they relate to 2) delete all records from the UsersTasks table or add records to setup all users for the tasks they require.

Q. Why does the Client field get cleared when I choose a Project?

A. You have probably set the "Clear fields on new project" option.

Q. Why does the Project field get cleared when I choose a Client?

A. When you choose a Client only those Projects that have been associated with that client will show up in the Project pull-down list. If the Project is not in that list it will be cleared. To prevent this you should assign each Project with a particular Client. You assign clients to projects by editing the projects table in the Data Manager.

Q. I was able to run reports and create invoices before, but now when I go into the reports screen the left hand side of the dialog box is blank. The radio box selection of the various reports is not there. The print preview buttons on the bottom are there, but they do nothing because I can't select a report. How do I get the reports back?

A. This means Project Clock cannot find any reports in the Reports folder. Usually this means the Reports folder has been changed to a folder that does not not have any report files in it. From the menu choose View | Options then click the Reporting tab. Verify that the Reports Location is a valid reports folder. Reinstalling the software should also correct the problem.

Q. Why doesn't auto-fill work? Whenever I try to type in a comment after punching in it won't let me as it tries to fill it in with an old comment.

A. The auto-fill feature works just as it is supposed to. Some people do not seem to realize they can press the Delete key or Backspace key to remove the auto-filled text they don't need. If you don't like the auto-fill feature you can turn it off in the Configuration screen.

Q. How do you specify which employee you are recording time for?

A. With Project Clock Pro or C/S the Windows login ID is used to differentiate employees. If you enable security and set the Force Login option that login ID is used to differentiate employees.

Q. I have Project Clock Pro but I can't edit the items of the grid in the data view screen.

A. It sounds like you enabled security. When security is enabled you must login as Admin before you can edit the Projects and Tasks tables. See the on-line help for more information.

Q. Why is there a big X across the Project Clock System Tray icon?

A. The X indicates that Project Clock is currently not charging time to an account.

Q. I use the rounding options. Why do the timesheet reports have different totals than the Invoice reports.

A. What is happening is that in the timesheet reports the day totals are each rounded separately and then added together. The Invoice rounds the totals directly so there will always be rounding differences. If we change the timesheet totals to round directly we'll get complaints from other customers that the day totals don't match. Not much we can do.

Q. How can I export a report to Word or Excel?

A. Reports can be saved in RTF format which can be read in Word, or CSV format which can be read by Excel.

Q. We have a multi-user license for Project Clock Pro. I notice that there are several records that start precisely at 12:00:01 AM. Are the user's entering time incorrectly or is this some kind of bug?

A. These records are entirely valid. They result from using the Add Hours feature or the Timesheet Entry feature. You can tell because of the start time, which the database interprets as 0 hours.

Q. You have a report that is almost exactly what I need except I want to use the Task rate not the project rate. How do I build a report that uses the Task rate instead of the Project rate?

A. You need to edit the report SQL variable to pull the Task rate instead of the Project rate. The Project Clock video demo contains a section that shows you how to do this.

Q. How can I make the software use 24 hour time format?

A. Project Clock uses the system time format. To show 24 time format change your system time format to 24 hour format.

F.A.Q. for Project Clock Web - Web-based Time Tracking Software

Q. When I punch in and out why is the time record not saved?

A. After punching In your must press the Submit button. When you punch out you must press the Submit button again.


Project Clock Video Demo

Project Clock Help

Latest Testimonials

Jeff Erickson, Director, Navigant Consulting

Thanks for a great product! I have been using it since Version 3.0.

Frances Wheeler, Wheeler Design

I do love this program simple and straight forward to use!

Derk Jan Bellink, Consultant BMD ERP Software, Austria

I have been using the program for years now and it is definitely a great help since punching in and out is really just a few clicks. Especially helpful when I am on site at a customer's office, billing my time away, and in between other customers phone me, so I have to interrupt billing to the "main" customer and register time for those who call instead...

Claire Thirlwall, Thirlwall Associates Ltd.

I've used Project Clock Pro by CyberMatrix for years for time recording. Very inexpensive and lots of easy reports.

Mary Seiger, Landmark Engineering

Perfect! We really appreciate it. This is a wonderful program and you are great to work with-so quick, efficient and friendly.