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Project
Clock F.A.Q.
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Q. I upgraded from a previous version of
Project Clock. Why is it not showing my old data?
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A.
Version 9 of Project Clock requires massive changes to the database.
Probably
you did not upgrade your data as detailed in the installation
insctructions. These instructions will be seen during installation. You
can also read them by opening the file called readme.rtf.
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Q. I am
using Project Clock Pro. I punched in an now I cannot select another
project. Why is this?
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A.
After you have punched in you cannot select a different
project unless you set the Simultaneous Billing option.
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Q.
I am
using Project Clock Pro. Everything was working fine until I added a
record to the UserProjects table. Now there are no projects showing up
in the pull-down lists. What happened?
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A.
As soon as there is even one record in the UserProjects table,
users can only access projects that have been assigned to them in this
table. If no projects have been assigned to them they will not see any
projects. To get your projects back either delete all records
from the UserProjects table or add records to setup all users for the
projects they require.
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Q.
I have entered tasks so why are there are no Tasks in the Task
pull-down list?
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A.
Probably you either assigned Tasks to Projects in the Tasks table or
you entered records in the UsersTasks table. As soon as there is even
one record in the UserTasks table,
users can only access tasks that have been assigned to them in this
table. If no tasks have been assigned to them they will not see any
tasks. To
get your tasks back either: 1) remove all project assigments to your
tasks or assign all tasks to only the projects they relate to 2) delete
all records from the UsersTasks table or add records to setup
all users for the tasks they require.
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Q.
Why
does the Client field get cleared when I choose a Project?
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A.
You have probably set the
"Clear fields on new project" option.
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Q.
Why
does the Project field get cleared when I choose a Client?
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A.
When you choose a Client only those Projects that have been
associated with that client will show up in the
Project
pull-down list. If the Project is not in that list it will be
cleared. To prevent this you should assign each Project
with a
particular Client. You assign clients to projects by editing the
projects table in the Data Manager.
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| Q.
I was able to run reports and create invoices before, but now when I go
into the reports screen the left hand side of the dialog box is blank.
The radio box selection of the various reports is not there. The print
preview buttons on the bottom are there, but they do nothing because I
can't select a report. How do I get the reports back? |
| A.
This means Project
Clock cannot find any reports in the Reports folder. Usually this means
the Reports folder has been changed to a folder that does not
not
have any report files in it. From the menu choose View | Options then
click the Reporting tab. Verify that the Reports Location is a valid
reports folder. Reinstalling the software should also correct the
problem. |
| Q.
Why
doesn't auto-fill work? Whenever I try
to type in a comment after punching in it won't let me as
it tries to fill it in with an old comment |
| A.
The auto-fill feature works just as it is supposed to. Some people do
not seem
to realize they can press the Delete key or Backspace key to remove the
auto-filled text
they don't need. If you don't like the auto-fill feature you can turn
it off in the Configuration screen. |
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Q.
How
do you specify which employee you are recording time for?
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A.
With Project Clock Pro or C/S the Windows login ID is used to
differentiate employees. If you enable security and set the Force Login
option that login ID is used to differentiate employees.
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Q. I
have Project Clock Pro but I can't edit the items of the grid in the
data view screen.
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A.
It sounds like you enabled security. When security is enabled you must
login as Admin before you can edit the Charge Accounts and Job Codes
tables. See the on-line help for more information.
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Q.
Why
is there a big X across the Project Clock System Tray icon?
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A.
The X indicates that Project Clock is currently not charging time to an
account.
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Q. I
use the rounding options. Why do the timesheet reports have different
totals than the Invoice reports.
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A.
What is happening is that in the timesheet reports the day totals are
each rounded separately and then added together. The Invoice rounds the
totals directly so there'll always be rounding differences. If we
change the timesheet totals to round directly we'll get complaints from
other customers that the day totals don't match. Not much we can do.
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Q.
How
can I export a report to Word or Excel?
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A.
Reports can be saved in RTF format which can be read in Word, or CSV
format which can be read by Excel.
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Q. We
have a multi-user license for Project Clock Pro. I notice that there
are several records that start precisely at 12:00:01 AM. Are the user's
entering time incorrectly or is this some kind of bug?
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A.
These records are entirely valid. They result from using the Add Hours
feature or the Timesheet Entry feature. You can tell because of the
start time, which the database
interprets as 0 hours.
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Q.
You have a report that is almost exactly what I need except I want to
use the Task rate not the project rate. How do I build a report that
uses the Task rate instead of the Project rate?
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A.
You need to edit the report SQL
variable to pull the Task rate instead of the Project rate. The Project
Clock Flash demo contains a section that shows
you how to do this.
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Project
Clock Web FAQ
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Q.
When I punch in and out why is the time record not saved?
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A.
After punching In your must
press the Submit button. When you punch out you must press the Submit
button again.
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Project
Clock CE FAQ
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Q. Does Project Clock CE work with
SmartPhones?
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A.
No.
Project Clock CE currently will not install or work with SmartPhones.
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Q.
When I syncronize with the Project Clock CE why do the pull-down lists
not get updated?
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A. If
Project Clock CE is
open during the synchronization the pull-down lists will not be updated
unless you close down Project Clock CE and restart or open the Data
Manager. This will refresh the lists.
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Q.
I purchased Project Clock CE and installed it over the trial. Why does
the trial version still come up?
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A.
You probably left
Project Clock CE running when you upgraded. Use the Switcher Bar to
close it down first.
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Q. Why do I receive the
message "Application Manager cannot install this
application for your mobile device due to an invalid setup file.
Reinstall and try again." while trying to install Project Clock CE?
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A.
This can be caused by a non-Administrator user attempting to install
the
application using ActiveSync. To correct the problem, login as a user
with Administrator privileges and then re-install the application via
ActiveSync. In most cases, administrative access is not required to use
ActiveSync except for installations. If all else fails, try installing Project Clock CE manually by downloading the CAB file.
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Project
Clock Palm FAQ
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Q. Whenver I change Clients, Projects or
Tasks on the Palm they never get updated on Project Clock for Windows.
Why?
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A.
Currently the synchronization between Project Clock Palm works like
this, time records are moved from the Palm to the Windows software.
Account records are copied from the Windows software to the Palm. This
means that any Client, Projects or Tasks you created on the Palm will
be overwritten on each syncronization. Any new Client,
Projects or
Tasks should be added on Project Clock for Windows instead.
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