Frequently Asked Questions About Pro Schedule
CyberMatrix Pro Schedule is an easy to use appointment planning calendar. Pro Schedule is ideal for people that frequently schedule appointments.
If you have a technical question that has not been answered here, please email us and we will get back to you as soon as possible.
Confused? The different editions are explained here.
F.A.Q. for Pro Schedule - Appointment Scheduling Calendar Software
A. You've turned on the simple payment feature. If you go to the General tab of the Options Screen and set it back to advanced, the colors will return to normal.
A. You have not set your schedule days correctly. Highlight all the days you want to view in the Schedule tab of the Configuration screen.
A. Usually this means that you have set the "Show current time" or "Show current items options". If so turn them off.
A. You could write a SQL query in the Data Manager, open it in the Data Manager and then extract the query data to a CSV file. This file could then be imported into a mailing list program like WorldCast.
A. you just set their email to their cell / email gateway. E.g. firstname.lastname@example.org
How To Send Texts by Email
A. Change your short date format in the Windows Regional Settings control panel. On Windows XP it is in the Regional and Language Options control panel. (Start | Control panel | Regional and Language Options | Customize | Date) Instead of using dd use ddd. eg. MM/ddd/yyyy
A. In your configuration screen, in the Date/Time tab, what is the Schedule end date? It is probably earlier than today. Unset the Default end Date option and then set the Schedule end date setting to a date in the future like five years from now.
A. Possibly you have selected a Category filter on this one machine that is not "All" or blank and this category has no people associated with it.
A.The auto-fill is working just as it was intended to. You can press the Delete key to remove the auto-filled text you don't need.
A. The number of people and clients are limited only by your file system. NTFS allows data files of only 4 GB. So assuming a person record is 100 KB you could have about 42,000 person records in Windows XP.
A. If the person out in the field has Internet access you could use either the Web edition or the Client/Server edition to remotely access the schedule.
A. Change the group name in the Configuration screen. Then in the Data Manager do a search and replace on the Person field of the Appointments table.
A. You can try the following:
1. If you have the Standard edition, install the program on every user's machine and point to only the data on a shared network location instead of merely using a short-cut to a network install.
2. If using the Standard edition with multiple installs make sure the Data Location setting is identical on all installs by using mapped drives or UNC paths. See the following video tutorial for an example: Sharing file server application data with multiple users.
3. Frequently archive old appointments using the Data Manager.
4. Set a default end date to a closer date, for example one year from today.
5. If you use the Auto Refresh feature, set it higher, e.g. 300 (5 minutes).
6. For non-enterprise editions, turn off anti-virus software, or configure it to NOT scan *.EDB* files (.DAT, .IDX, .BLB files on older versions) (or simply your database folder).
7. Use a wired network instead of wireless which is much slower.
8. For non-enterprise editions, upgrade to v7 which uses a more efficient database engine.
9. If you have the Standard edition consider upgrading to the Client/Server edition.
10. If you use the Enterprise edition ask your DBA to optimize indexes for best performance.
See also: Database/Multi-user Software F.A.Q.
A. Administrators can change this field right from the Edit Booking screen. Otherwise you can change this field using the Data Manager screen. In Data Manager choose the Appointments radio button on the left. In the grid on the right navigate down to the record you want to change. Tap the Tab key until you get to the LoginID field. Click once to get into edit mode. Make your changes and click on another record to save the changes to that record.
A2. Your machine login is used for the Booked By field. To change the default value you would need to change your machine login.
A. Find the Pro Schedule Data folder. This is the folder containing the .Dat and .Idx files. Copy this folder to the new location. Open Pro Schedule and change the data path setting in the configuration screen to the new path.
A. That's the text completion feature. Just keep typing and delete any remaining highlighted text.
A. This is the way editing single appointments works. What you are actually doing when editing an appointment in a recurring event is deleting that appointment and then adding a new appointment in that same slot. If you cancel you are cancelling the Add not the Edit.
A. Either no clients are set active or you have set the Limit To Assigned Clients option but do not have any people assigned to any clients. You should turn off this option.
A. Pro Schedule currently does not have Blackberry support.
A. Pro Schedule currently does not support the iPhone.
A. Yes. You must enable security and the Limit Booking Viewings to Self option in the Options screen. Next setup a login ID for each person in the Security table using the Data Manager. Then assign each person to their own login ID in the People table.
F.A.Q. for Pro Schedule Web - Web-based Appointment Calendar
A. In the Web edition terms are only used in dynamic text. You can edit the HTML templates to reflect your terms though.
Mario Roldan, Open Doors
Thank you very much for your prompt response. Let me confess I have never received such a great support (not even from companies like microsoft, Sage or Intuit, whose products I use).
Your technical support is the best I have ever had. Your responses are always fast, accurate and friendly.
Christopher Russell, GLACO Systems Manager
ProSchedule is probably the easiest system to implement into your current environment. If you are looking for an appointment scheduling tool then I would have zero hesitation in recommending this product for that purpose...
Christopher Russell, GLACO Systems Manager
...The sales staff returned emails promptly and were fantastic in answering my questions. Support staff couldn't be better, I've had a number of questions since installing the full version of PS and all my questions were answered within the day, and I live on the other side of the planet. If I had 3 thumbs, I'd give Pro Schedule a 3 thumbs up! Top job.
Rusty O'Leary, Mountain States Chemical Depedency
I've been using ProSchedule since 1998. It remains one of the best investments and business decisions I've made. It seems the few problems we've had are always the result of a user not following instructions.