| F.A.Q.
for Pro Schedule - Appointment Calendar |
| Q. Why
are all our appointments red? |
| A.
You turned on the simple payment feature. Put it back to advanced. |
| Q. Why are days missing from the
Week At A Glance view? |
A.
You have not set your schedule days correctly. Highlight all the days
you want to view in the Schedule tab of the Configuration screen.
|
| Q. My
appointments are showing the wrong color. How can I correct this? |
| A.
Usually this means that you have set the "Show current time" or "Show
current items options". If so turn them off. |
| Q. How can I create a client mailing list from
Pro Schedule? |
| A.
You could write a SQL
query in the Data Manager, open it in the Data Manager and then extract
the query data to a CSV file. This file could then be imported into a
mailing list program like WorldCast. |
| Q. How can I see the day name in the People at
a glance view? |
A.
Change your short date format in the Windows Regional Settings control
panel. On Windows XP it is in the Regional and Language
Options
control panel. (Start | Control panel | Regional and Language
Options | Customize | Date) Instead of using dd use
ddd. eg. MM/ddd/yyyy
|
| Q. Suddenly we started getting the following
message: " Your schedule end date is earlier than today" What
does this mean? |
| A.
In your configuration screen, in the Date/Time tab, what is the
Schedule
end date? It is probably earlier than today. Unset the Default end Date
option and then set the Schedule
end date setting to a date in the future like five
years from now. |
| Q. Pro Schedule used to work just fine but now
I don't see any of the appointments nor the
people. The only thing that is listed under the Person drop down is
"Find
Available". What could be wrong? |
| A.
Possibly you have selected a Category filter on this one machine that
is
not "All" or blank and this category has no people associated with it. |
| Q.
Why doesn't auto-fill work? Whenever I try to type in a client name
when adding an appointment it won't let me as it tries to fill it in
with an old client. |
| A.
The auto-fill
is working just as it was intended to. You can press the Delete key to
remove the auto-filled text you don't
need. |
| Q. How many people would Pro Schedule allow
you to schedule appointments for? |
| A.
The number of
people and clients are limited only by your file system. NTFS allows
data files of only 4 GB. So assuming a person record is 100 KB you
could
have about 42,000 person records in Windows XP. |
| Q.
If a person out in the field uses Pro Schedule to update their
appointments how can these changes be applied to the shared data? |
| A.
If the person out in the
field has Internet access you could use the Client/Server edition to
remotely
access the schedule. If not, you could use Outlook or a Palm or
PocketPC PDA to make appointment changes and
sync up with Pro Schedule when back at the office. |
| Q. What
is the best way to "change" a group name without deleting appointments? |
| A.
Change the group name in the Configuration screen. Then in the Data
Manager do a search and replace on the Person field of the Appointments
table. |
| Q. How
can I make Pro Schedule run faster? |
A.
You can try the following:
1. Install the program on every user's machine and point to only the
data on a shared network location instead of merely using a
shortcut to a
network install.
2. Frequently archive old appointments using the Data Manager.
3. Set a default end date to a closer date, for example 2013/01/01.
4.
If you use the Auto Refresh feature, set it higher, e.g. 300
(5
minutes).
5. Turn off
anti-virus software, or configure it to NOT scan *.EDB* files (.DAT,
.IDX, .BLB files on older versions)
(or simply your database folder).
6. Use a wired network instead of wireless which is much slower.
7. Upgrade to v7 which uses a more efficient database engine.
See also: Database/Multi-user
Software F.A.Q. |
| Q. How
can I change the name in the appointments Booked By field? |
A1.
Administrators can change this field right from the Edit Booking
screen. Otherwise you can change this field using the Data Manager
screen. In Data
Manager choose the Appointments radio button on the left. In the grid
on the right navigate down to the record you want to change. Tap the
Tab key until you get to the LoginID field. Click once to get into edit
mode. Make your changes and click on another record to save the changes
to that record.
A2. Your machine login is used for the Booked By field. To
change the default value you would need to change your machine login. |
| Q. I want
to move our Pro Schedule data to a new machine. How do I do this? |
| A.
Find the Pro Schedule Data folder. This is the folder containing the
.Dat and .Idx files. Copy this folder to the new location. Open Pro
Schedule and change the data path setting in the configuration screen
to the new path. |
| Q. How
can I get Pro Scheduler to accept clients with the same last name in
the "New Client". When I put the same name as an existing customer in
the "Client" field it trys to put in the name already in the list of
clients and won't let me save the record to a new first name, same last
name as existing client. |
| A.
That's the text completion feature. Just keep typing and delete any
remaining highlighted text. |
| Q. When I edit a single appointment of a
recurring event and press cancel that appointment is deleted. |
| A.
This is the way
editing single appointments works. What you are actually doing when
editing an appointment in a recurring event is deleting that
appointment and then adding a new appointment in that same slot. If you
cancel you are cancelling the Add not the Edit. |
| Q. When I add or edit an appointment why are
there no clients in the client pull-down list? |
A.
Either no clients are set
active or you have set the Limit To Assigned Clients option but do not
have any people assigned to any clients. You should turn off this
option.
|
| Q. Can I sync appointments with my
Blackberry? |
| A.
Pro Schedule currently does not have Blackberry support. |
| Q. Can I sync appointments with my iPhone? |
| A.
Pro Schedule currently does not support the iPhone. |
| Q.
Can I setup Pro Schedule so that each person can only see their own
appointments but an administrator can see all appointments? |
| A.
Yes. You must enable security and the Limit Booking Viewings to Self
option in the Options screen. Next setup a login ID for each person in
the Security table using the Data Manager. Then assign each person to
their own login ID in the People table. |
| F.A.Q.
for Pro Schedule Web - Web-based Appointment Calendar |
| Q. I
changed the terms but they are not showing up in the schedule. Why is
this? |
| A.
In the Web version terms are only used in dynamic text. You can edit
the HTML templates to reflect your terms though. |
