We require that you utilize our technical support services prior to
requesting a refund. Tech support can be contacted at . Refunds are only issued when the most current version of our
software contains a serious problem that we can reproduce but cannot fix. If we
can recreate your serious technical difficulties on-site and find that they
cannot be resolved, we will issue you a full refund. If you are not willing
to work with technical support on any problems you are having, or request a
refund even if you are not having serious problems using the software, you will not
be issued a refund.
*Please note that all our software have fully functional trial editions available for evaluation before purchase. Since we do offer fully functional trial editions and customer service is available to answer any questions about the software before and after ordering, full refunds will not be issued for functional software that doesn't live up to your expectations. We usually do not provide refunds for orders that were incorrectly placed (unless you notify us before the software is processed or shipped). Please evaluate the trial edition prior to purchase if you are unsure if you want to purchase the product.
To receive a refund, ensure all the above conditions have been met and then please do the following:
1) Write a letter stating specifically the reason for the refund.
2) Include a paragraph stating that you have deleted the software, destroyed backups and any accompanying registration keys and will no longer be using the product.
3) Include your full name, mailing address and email address.
4) Sign the letter and scan it to PDF.
5) Email the letter to:
Valid refund requests must be received within 90 days of the transaction. No refunds will be granted after this time.
We try to process refunds within 5 business days of receipt, but refunds may take up to 2 weeks to process. Faxed or emailed letters will not be accepted. Original signature is necessary due to card processing regulations.
CyberMatrix is open Monday through Friday, 8 A.M. to 5 P.M. Pacific Standard Time. If you experience problems ordering, registering, or using your software and contact us for help, please allow reasonable time for us to respond. Please do not re-order as we may not detect the duplication before shipping. If you do not receive a purchase confirmation after the first order, there is probably something wrong with your email address: re-ordering will not fix this, so please do not re-order. Please email or phone us if you did not receive your purchase confirmation, and allow up to 24 hours during our business hours to respond.
If you have made errors entering your personal information on our order form, please send an email to . Do not re-order.