We require that you utilize our technical support services
prior to requesting a refund. Tech support can be contacted at
. Refunds are only issued when the most current version of our
software contains a serious bug that we can reproduce but
cannot fix. If we can recreate your serious technical
difficulties on-site and find that they cannot be resolved, we
will issue you a full refund. If you are not willing to work
with technical support on any problems you are having, or
request a refund even if you are not having problems using the
software, you will not be issued a refund.
*Please note that all our software have trial editions available
for evaluation before purchase. Since we do offer trial
versions and customer service is available to answer any
questions about the software before and after ordering, full
refunds will not be issued for functional software that
doesn't live up to your expectations. We do not provide
refunds for orders that were incorrectly placed (unless you
notify us before the software is processed or shipped). Please evaluate the
trial edition prior to purchase if you are unsure if you want
to purchase the product.
To receive a refund, ensure all the above conditions have been
met and then please do the following:
1) Write a letter stating specifically the reason for the
2) Include a paragraph stating that you have deleted the
software, destroyed backups and any accompanying registration
keys and will no longer be using the product.
3) Include your full name, mailing address and email address.
4) Sign the letter.
5) Send the letter to:
CyberMatrix Corporation, Inc.
Vernon, B.C. V1T 9M9
Valid refund requests must be received within 90 days of the
transaction. No refunds will be granted after this time.
We try to process refunds within 5 business days of receipt,
but refunds may take up to 2 weeks to process. Faxed or
emailed letters will not be accepted. Original signature is
necessary due to card processing regulations.
CyberMatrix is open Monday through Friday, 8 A.M. to 5 P.M. Pacific
Standard Time. If you experience problems ordering, registering, or
using your software and contact us for help, please allow reasonable
time for us to respond. Please do not re-order as we may not detect the
duplication before shipping. We will not provide full refunds for
duplicate orders under these circumstances. If you do not receive a
purchase confirmation after the first order, there is probably
something wrong with your email address: re-ordering will not fix this,
so please do not re-order. Please email or phone us if you did not
receive your purchase confirmation, and allow up to 24 hours during our
business hours to respond.
If you have made errors entering your personal information on
our order form, please send an email to
Do not re-order. We will not provide full refunds for
duplicate orders if we cannot detect the duplication before