CyberMatrix Windows Remote Support
Paid Remote Support
You can hire us by the hour to remotely fix Windows problems, perform backups, install software and perform maintenance. The hourly rate is $75 with a 20 minute minimum.
We can help you with most Windows-related technical problems by using the free uVNC software to temporarily take control of your machine. To start, download and install the last uVNC server listed here: click here. (Be very careful to click on the #1 download link at the bottom not the Green button.) Then call or email us with your connection details so we can start a remote session with you.
If We Can't Fix It You Don't Pay
We guarantee that if your problems cannot be resolved at all you will not be charged anything. We reserve the right to not undertake work with little chance of resolution.
Call toll free in the U.S. and Canada for phone support at: 1-888-664-0383. Our office hours are Monday to Friday, 8 AM to 5 PM PST. Someone may be available up to 9 PM PST but we cannot guarantee this.
24 Hour Paid Emergency Support
You may call (250)503-1009 for pay as you go emergency calls 24 hours a day, 7 days a week. Each emergency support incident is subject to a $150 per hour charge with a 20 minute minimum. Emergency phone support may be paid for by any major credit card (Visa, Mastercard, Discover or American Express) or prepaid by check or money order.