Frequently Asked Questions (F.A.Q.)

If you have a technical question that we have not answered here, please email us and we will get back to you within 48 hours.

Web Applications F.A.Q.

Q. What if someone forgets to log out of the software?
A. The software counts sessions. If a user has not used the software for an hour the session expires.
Q. We purchased your web software. Since I am the only one using it now why is it saying "The number of users have exceeded your license"?
A. When you are finished using the web software you should always properly log out. To log out simply click the Log Out hyperlink from the top of the main screen. Logging out is important because it will delete your session, allowing another person to access the software. If you do not properly log out and the maximum number of people are using the software, no one else will be able to use the software until your session expires in an hour. Note that simply closing your browser will not delete your session.
Q. When I try to run your web software as a service why do I get an error?
A. You have probably installed the web software into a folder that contains spaces. You can try to install to a folder containing no spaces or modify the registry entry to enclose the executable path in quotation marks. See Microsoft KB Article ID: 812486.
Q. Which database engine is used in your web software?
A. We use the Elevate DB database engine for all our Windows business applications. Timesheets Web Enterprise can use MS SQL, MySQL or PostgreSQL. The DBISAM database engine was used in our older business applications.